”Deliver outstanding performance and customer satisfaction on every project”
PANOV General Construction, Inc, our number one goal is our customers’ satisfaction. This includes not only their satisfaction with the quality construction, timeliness and cost effectiveness of our services, but with the entire process as well.
Performance evaluation can be unique for each project and customer. To ensure that we deliver outstanding performance as our customer measures it, our field teams adapt their operations to meet each customer’s unique needs and expectations. In this process, we ensure that we maintain our own internal performance standards.
Each job-site team adopts the mission and objectives of our customer, forming with the customer a seamless connection and an organization that resembles the customer’s organization itself. PANOV’s reputation for quality, timeliness, consistency, technical capability, flexibility, good communication, and competitiveness, have established PANOV as a Best Value contractor.
“As our customer, we make the following commitments to you”
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We will deliver the highest quality level attainable on every project we undertake.
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We will be on-schedule, responsive and prompt with every government request and contract requirement.
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We will provide fully qualified and technically capable staff.
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We will authorize our on-site staff to independently solve problems and develop strategies to make each project more efficient and successful.
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We will appropriately formulate performance metrics and on-site organizational structure to meet the needs of each contract and customer.
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We will make full use of our human, financial and technical resources to achieve the performance objectives of each contract.
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We will communicate frequently, professionally and effectively.
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We will be fair and competitive in pricing and strive to provide customers with the best value on every project.